Abdiel Emilio Ceballos Moreno
Cloud Software Operations Analyst with 15+ years in operations and data analysis
- Supported entire team at DELL PANAMA, coordinating requests to prevent escalations
- Generated reports to assess team effectiveness, presenting findings to senior management
- Facilitated communication across departments for product launches, pricing, and issue resolution
Data Analysis
Avanzado
Extensive experience in data analysis, report creation, and reconciliation using Excel and Power BI
Report Generation
Avanzado
Proficient in creating and presenting reports to evaluate team performance and support decision-making
Customer Support & Coordination
Intermedio
Experience in supporting teams and coordinating with internal and external clients to ensure smooth operations
Operational Management
Intermedio
Managed operations support and internal communications across departments
Languages
Spanish
native language
English
advance
Portuguese
pre-intermediate
Jul 2016 - May 2025
Cloud Software Operations Analyst
DELL PANAMA
Provide support to the entire team, coordinate the execution of all the requests received from internal and external customers, making sure to avoid possible escalations., Run several reports to measure team effectiveness and present results in executive meetings with the Senior Managers and...
March 2015 - Feb 2016
Operations Supervisor
REGUS PANAMA
Sep 2010 - Oct 2014
Catalog Manager / Order Management
DELL PANAMA
2008 - 2009
Senior Trainer
NCO GROUP
UNIVERSIDAD LATINA DE PANAMÁ
International Commerce and Logistics
ECOLE FRANCO-PANAMEENNE
Bilingual Degree
Data Analyst
Data Analyst