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Technology Analyst
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Competencies
Demonstrated experience with Python.
Demonstrated experience with SQL.
Demonstrated experience with Power BI.
Demonstrated experience with Tableau.
Demonstrated experience with Excel.
Education
Languages
Experience
Technology Analyst
Extracted, transformed, and analyzed large datasets using SQL and Python to generate actionable business insights., Designed and optimized SQL queries and indexes, reducing runtime by 30% and accelerating reporting processes., Built ad-hoc reports and dashboards in Power BI to support business teams with KPIs and trend analysis., Performed API-based data integration and validation (Postman, Swagger, JIRA), improving data quality and reducing reporting errors by 20%., Automated recurring data preparation and reporting tasks with RPA (AssistEdge), saving 15+ hours of manual effort weekly., Partnered with stakeholders to deliver incident triaging and performance reports, reducing resolution time by 18% and improving operational visibility.
CS Associate
Delivered customer solutions through data-driven troubleshooting, increasing first-contact resolution rate by 25%., Improved workflows, reducing escalation resolution time from 48 to 24 hours., Supported reporting processes, ensuring timely data analysis for customer experience teams.
Programmer Analyst Trainee
Completed training in C, SQL, and C#, building a foundation for application development and database management., Assisted in developing and testing applications, ensuring compliance with project requirements., Supported senior developers by debugging and resolving issues, contributing to successful project delivery., Participated in unit and integration testing cycles, identifying defects early and improving overall code quality., Documented technical workflows and assisted in creating user manuals, streamlining future support processes.