Abraham - Customer Service Agent with 4+ years in client support and communication
Ciudad de México, Ciudad de México, Méxicoen
Handled back-to-back calls, effectively managing diverse customer interactions including unhappy clients
Created systems to organize processes and maintained useful information in databases
Published on CazVidVideo interview available
Summary
Experienced bilingual customer service agent with over four years of managing customer interactions, creating organizational systems, and supporting sales processes.
Video Resume
Key Achievements
- Scheduled appointments and responded to inquiries, accelerating the sales process
Skills
Customer SupportAdvanced
Provided customer service through calls, emails, chats, and conversations, ensuring client satisfaction.
Bilingual CommunicationIntermediate
Translated calls from English to Spanish, facilitating bilingual customer interactions.
Process OrganizationIntermediate
Developed systems to streamline and organize operational processes for efficiency.
Database ManagementIntermediate
Created and maintained information on databases to support customer service activities.