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Adeola
Sales Support Specialist
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Competencies
Demonstrated experience with GoHighLevel.
Demonstrated experience with Salesforce.
Demonstrated experience with HubSpot.
Demonstrated experience with Zendesk.
Demonstrated experience with Microsoft Office (Excel, Word).
Education
Summary
Professional profile
Experience
Sales Support Specialist
Contacted and followed up with 50+ warm leads and prospects daily via phone and email, moving each contact through a structured pipeline from first touch to booked outcome. Ran consistent, multi-touch follow-up cadences prioritized by engagement and recency, strengthening the sales pipeline and supporting representative conversion rates. Processed 20–30 quotes and applications weekly while maintaining 95%+ CRM data accuracy across all lead statuses, follow-ups, and notes. Documented every customer interaction and outcome in CRM, supporting accurate weekly reporting on outreach activity and conversion performance. Identified upselling and additional coverage opportunities during follow-up calls, contributing to customer retention targets. Partnered with sales and service teams to resolve customer issues, consistently meeting daily response-time and service-level targets
Customer Support Specialist
Managed a high volume of inbound inquiries and follow-up calls, consistently meeting or exceeding SLA and daily target metrics. Logged all customer interactions, statuses, and case resolutions in CRM software, ensuring accurate records for follow-up and reporting. Built rapport quickly through effective questioning to uncover customer needs, delivering tailored product demonstrations. Sustained a 70% customer satisfaction rating while managing account inquiries, order tracking, and troubleshooting independently in a remote setting
Customer Service Team Lead
Coached and trained 7 team members on rapport-building, phone-based appointment setting, and objection-handling techniques. Prepared 25–30 sales quotations weekly and closed 60% through structured, disciplined follow-up. Grew monthly branch profitability by 15–20% through proactive outbound pitching, lead prioritization, and forecasting. Built and maintained relationships with 50+ clients weekly via calls, email, and in-person meetings, delivering ₦16M–20M in monthly sales
Customer Service Representative
Conducted outbound cold and warm calls to qualify leads and schedule sales appointments, directly supporting client acquisition targets. Completed structured after-sales follow-up with 20+ clients weekly by phone and email to confirm satisfaction and re-engage prospects. Applied upselling and cross-selling techniques during calls to uncover additional customer needs and opportunities. Maintained a clean, accurate customer database and prepared weekly sales and feedback reports using CRM and spreadsheet tools