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Adler Cifuentes

Malacatán, San Marcos, Guatemala

Customer Service Representative with 4+ years of client engagement expertise

  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution at 24/7 Guatemala.
  • ResArrayoled customer complaints with empathy leading to increased loyalty at Telvs International.
  • Developed product knowledge and active listening skills to improve customer retention and satisfaction.
Customer Interaction
Advanced
Utilized customer engagement techniques to enhance satisfaction and resolve inquiries effectively.
Problem Resolution
Advanced
Handled disputes and escalated calls efficiently, providing satisfactory solutions for clients and the company.
Complaint Resolution
Advanced
Resolved customer complaints empathetically, contributing to improved customer loyalty and positive feedback.
Customer Satisfaction
Advanced
Focused on addressing customer concerns promptly to enhance overall satisfaction.

Languages

Spanish
Fluent
See Full Skillset on CazVid
2021-06 - 2022-01
Customer Service Representative
24/7 Guatemala
Maintained detailed records of customer interactions ensuring proper follow-up and resolution of inquiries., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Developed rapport with customers through active listening skills, leading to...
2022-05 - 2023-01
Customer Service Representative
Telvs International
Resolved customer complaints with empathy resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes at contracts., Enhanced customer satisfaction by promptly addressing concerns and providing...
View Complete Work History
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DIFTECH
High School Diploma
2004-05
See Education & Certifications
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