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Adriana Cota

Ensenada, Baja California, Mexico

Customer Service & Administrative Assistant with 10+ years in client support

  • Gained extensive experience in customer care, administrative duties, and CRM tools like Quickbase across multiple roles.
  • Managed diverse responsibilities including customer retention, order processing, and content creation in various service industries.
  • Supported faculty and students as a university professor, demonstrating versatility and strong organizational skills.
Customer Care
Advanced
Provided inbound and VIP customer support, handling inquiries, processing transactions, and ensuring customer satisfaction.
Administrative Support
Advanced
Performed administrative duties, CRM management, and research tasks in logistics, property management, and music education sectors.
CRM & Data Entry
Intermediate
Proficient in Quickbase and other web-based tools to manage customer and operational data.
Content Creation & Marketing
Intermediate
Engaged in content creation, editorial work, and marketing activities for music academies and service providers.
Music & Education
Intermediate
Managed music academies and served as a university professor, demonstrating leadership and instructional skills.

Languages

English
TOEFL C1
Spanish
Native
See Full Skillset on CazVid
2024 - to date
Administrative Assistant
Citizen Home Solutions - True Work Logistics
Trained & working in all the products this Concierge Service offers: lookup research admin for utility services, Internet & residential utility services, STU commercial & residential utility services for Property Management Partners., Customer care & administrative...
Nov/Dec 2023
Customer Care Representative
TaskUs
Inbound Customer Care Representative.
Sept/Oct 2023
Answering Service Agent
Dedicated People
2021 - 2022
Master Customer Service Representative
XtendOps - HelloFresh/EveryPlate/HFDN
Inbound Customer Care Representative., Retention, Logistics & VIP specialist., Process, track orders & assist customers with transactions & inquiries.
2013 - 2023
Music Manager
International Music Academies
Music manager duties, Faculty Assistant, customer care, front & back office., Customer Care, marketing & content creation/editorial.
2015 - 2018
Cellist
Orquesta Filarmonica del Desierto
2004 - 2018
Cellist & University professor
Universidad Autonoma de Baja California & Universidad Autonoma de Coahuila
View Complete Work History
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Universidad Nacional Autonoma de Mexico (UNAM)
Masters in Music
🎓
Universidad Autonoma de Baja California (UABC)
Bachelor in Music
See Education & Certifications
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