Adriel - Customer Service & Sales Professional with 4+ years of experience

Delivered high-quality customer service by understanding client needs, resolving issues promptly, and building loyalty.

Utilized suggestive selling and needs assessment strategies to promote products and services effectively.

Communicated effectively with diverse clients and team members in both Spanish and English.

Troubleshot technical issues for software and hardware, improving user experience.

Gained cultural insights and language enrichment through international travel and immersion in the U.S.

Solved customer challenges by offering relevant products and services., Assessed customer needs and utilized suggestive selling techniques to drive sales., Provided positive first impressions to welcome existing, new, and potential customers., Engaged with customers to build rapport and loyalty.

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel., Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner., Making calls to insurance companies to dispute doctor's bills., Called the patients to pay the doctor some bills and make appointments.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information.

Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism., Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.