Afrah - Customer Service Professional with 3+ years in retail and support roles

Skilled in delivering professional, friendly support to ensure customer satisfaction and loyalty.

Proficient in processing transactions accurately and efficiently across various POS systems.

Effective communicator capable of managing customer inquiries via phone, email, and in-person interactions.

Experienced in maintaining accurate records using Microsoft Word and Excel for customer and operational data.

Delivered friendly and professional customer service by greeting and assisting customers throughout their shopping experience.. Accurately processed cash, debit, credit, and other point-of-sale transactions in a fast-paced retail environment.. Promoted store loyalty programs, credit card applications, protection plans, and charitable campaigns to customers.. Assisted customers with bagging purchases, carrying items, and providing general front-end support.. Maintained workplace cleanliness and followed company safety procedures, including proper lifting techniques.. Ensured register accuracy and cash handling integrity while complying with company policies and security procedures.. Escalated customer concerns, service requests, and transaction issues to supervisors or front-end management when required.. Prepared coffee, beverages, and bakery items following company quality standards.

Assisted customers by explaining products, pricing, and promotions.. Answered customer questions with professionalism and confidence.. Maintained accurate setup, cleanliness, and organization of workstations.. Collaborated with team members to ensure smooth daily operations.

Assisted customers through phone, email, chat, and in-person communication.. Maintained records and documentation using Microsoft Word and Excel.. Resolved customer concerns in a professional and timely manner.. Managed multiple tasks in a fast-paced work environment.