Alan - Business Operations Manager with 10+ years of cross-sector experience

Managed and motivated teams across multiple roles, with a focus on achieving targets and fostering collaboration.

Provided high-quality support to diverse customer bases, including US citizens and corporate clients.

Researched, evaluated, and resolved technical issues for consumer and enterprise products.

Collaborated with cross-department teams to streamline processes and implement improvements.

Handled data entry, report generation, and business insights for managerial decision-making.

Build, manage, support and motivate a team of 11 CSR's to achieve goals and metrics., Supervise quality, productivity, turn-around time, and other business expectations., Work with other internal teams to set priorities, implement improvements, ideas that drive the customer satisfaction and coordinate planning with partners., Educate sales, account management, and other product managers on OM procedures., Coordinate team to support Company and our Partners to fulfill Quarter ends expectation numbers., Work with managers and departments to provide solutions that would increase customer impact and loyalty., Conduct weekly management meetings., Provide customer related reports to manager, sales and customer as needed/required., Successfully communicate with external customers and partners, internal departments including finance, technical support, sales, marketing, product management and other departments as business needs require.

Customer service to US citizens such as: Applying for new passports, renewing passports, and replacing lost or stolen passports., Provided services to citizens, including passport assistance., Track the issuance of Consular Reports of Birth Abroad (CRBA)., Personal and classified data input in the System., Review of data and specific forms for Passports and CRBA applications., Pre-interview of requirements and required forms., Printing of American Emergency Passports., Schedule appointments and DNA information to applicants that were required., Email response regarding Consular affair questions., American Citizen Special Services (Rotative), Prison visits to American Citizens., Car recovery., Death cases

CPR (Consumer Product Response), evaluate the problems, tendencies, questions of new products in the market. Provide reports of such the engineering team., Provide product training to other TSR's., Specialized support for government customers such as 911 dispatch, NASA, military branches., Point of contact for customers with alleged incidents., Customer service, technical support to our customers via email, phone and/or chat of our products.

Receiving goods: Unloading deliveries, checking for damage, and verifying quantities against purchase orders., Inventory management: Storing products in designated locations, labeling shelves and items, and updating inventory records., Order fulfillment: Picking and packing orders based on customer requirements., Stock checks: Conducting physical inventory counts to maintain accuracy., Maintaining cleanliness: Keeping the warehouse organized and clean.