Experiencia demostrada en Microsoft Office.
Experiencia demostrada en SIM.
Experiencia demostrada en Trouble Ticketing.
Experiencia demostrada en Salesforce.
Tier2 and Specialized Support Group for Disability & Leave Services
DLS Eligibility and Acknowledgement Team
Completing Acknowledgement Tasks (Military, EOHC, Bonding, Crime, CFFM, School Visitation, Pregnancy and PLOA), Supporting as a backup associate in STD, Decision Due, Document Not Received, Extension Request, and RTW tasks., Being part of the New Mentors program from my own team, assisting co-workers on daily questions concerns and tasks assignment, besides of being part of the co-workers path to green on metrics program, also being part of the wave 5 of nesting and mentoring assistance program for Eli & Ack., Help my direct managers with the team task rotation, distribution, reporting, daily work assignment per peer and team email notification in regards of peer tasks completed per day.
LATAM Initiations team
Adapted to the new role maintaining the metrics on target and help on getting the backlog volume controlled, Earned trust of my co-workers and managers making myself a team player who contributes on the team metrics and process improvement mechanisms.
Amazon
Second level approved
Bachelor Degree
Technician
Bachelor’s Degree
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Experiencia demostrada en iCIMS.
Audit Tickets created by SPS associates, verify all genuine issues and dispatch them to the appropriate resolver groups., Adapt to the constant queue allocation., Work on dives to report Dev engagements in order to work on defect reduction and process improvement
Teleperformance
Western Union
Worked with worldwide agents on money transfer requests
