Soy un experto en ventas premium y servicio al cliente, con más de 10 años trabajando en entornos internacionales como resorts, clubes y cruceros. Mi enfoque combina habilidades comerciales, organización de eventos y comunicación en múltiples idiomas para ofrecer experiencias memorables y fomentar...
Experiencia en la venta de productos y experiencias de alto valor, mediante estrategias de upselling y atención personalizada.
Capacidad para atender y resolver necesidades de clientes de diversas nacionalidades en entornos internacionales.
Habilidad en coordinar actividades sociales y eventos en contextos turísticos y de entretenimiento.
Dominio de español, inglés y francés, facilitando la interacción y negociación en ambientes diversos.
Club Med
Sold premium wines, tequila, mezcal and exclusive dining experiences directly to guests at the resort., Provided high‑end face‑to‑face service to international clients, personalizing recommendations and performing strategic upselling and cross‑selling., Handled objections, managed payments and...
Golf Saint‑Prime
Managed tee‑time bookings, restaurant and pro‑shop sales, including cash handling and POS operations., Provided personalized customer service to local members and international visitors, solving issues on the spot and coordinating with operations and kitchen teams., Organized small events and...
Various cruise lines (MSC Cruises, others)
Worked as entertainer, dance instructor and cultural facilitator with guests of more than 60 nationalities on board., Led games, theme nights and social events, constantly interacting face‑to‑face with passengers to ensure a high level of satisfaction., Took part in special activities and private...
French Course
Leadership, Animation and Sales Certifications
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Experiencia en manejo de sistemas POS, reservas y coordinación logística en sectores turísticos y de ocio.
Various Employers
Sold beverages, tours, excursions, jewelry, lottery and clothing directly to tourists., Met and exceeded daily and monthly sales targets while maintaining excellent customer service and product presentation.
