Experienced BPO professional with 15 years of roles spanning customer service, business analysis, and project management, with certifications in Scrum and Lean Six Sigma.
Led projects in the BPO sector, coordinating teams and resources to meet objectives.
Analyzed client requirements and operational data to improve processes and efficiency.
Provided frontline and supervisory support within diverse industry verticals.
Applied Lean Six Sigma principles to streamline workflows and reduce inefficiencies.
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Managed and motivated teams to achieve performance goals in busy BPO environments.
