Customer Service Professional | CazVid

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Alejandro Rocha Y González

Monterrey, Nuevo León, México

Customer Service Representative with 3+ years in Telecom industry

  • Gained experience working with major telecom providers: HughesNet, AT&T, and DirecTV
  • Handled billing explanations, troubleshooting, and order processing to support customer needs
  • Consistently maintained empathetic communication, improving customer satisfaction
Customer Service
Advanced
Provided effective support to customers by explaining bills, troubleshooting, and processing orders.
Product Knowledge
Intermediate
Learned and applied knowledge of telecommunication products and systems to assist clients accurately.
Communication Skills
Advanced
Consistently used empathetic tone and clear explanations to enhance customer interactions.
Problem Solving
Intermediate
Troubleshot technical and billing issues to deliver effective solutions quickly.
Order Processing
Intermediate
Processed customer orders and coordinated with technicians to ensure service delivery.
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Customer service

I like to work for customer service because I like to help people, I worked before on Hughes net, att verse and directv. Always explaining bills and troubleshooting in case we needed also changing plans and creating orders to send equipments and...

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