Gestiono operaciones y relaciones con clientes con un enfoque en optimización, análisis de costos y cumplimiento de protocolos. Experiencia en coordinación de tareas diarias, análisis de márgenes y soporte administrativo, buscando mejorar procesos y fortalecer equipos.
Coordina tareas diarias para optimizar la experiencia del cliente y la productividad del equipo.
Realiza evaluaciones de calidad y precios, asegurando márgenes adecuados en procesos de fabricación y distribución.
Fomenta relaciones sustentables con clientes, gestionando reclamos y ofreciendo soluciones efectivas.
Mantiene registros organizados y soporta actividades de recursos humanos y administrativsas.
Ostinatto SAS
Coordinate daily operations to provide superior service and ensure customer satisfaction., Respond efficiently and accurately to customer complaints., Evaluate product quality and prices regularly, make daily purchases and continually investigate new suppliers in order to maximize profitability.,...
MM Packaging
Operate detail-pricing, margin and cost analysis tools related to the manufacture of folding cartons based on the information provided by the Product Development Department, in order to achieve better margin and sales increase., Supervise cost increases in raw materials or production tools and...
MM Packaging
Registered the purchase orders sent by customers and continuously monitored them., Assisted and built sustainable relationships with customer accounts through open and interactive communication., Updated finished goods inventory reports by customer accounts., Handled customer complaints, provided...
Bancolombia
Bachelor of Business Administration
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Utiliza Microsoft Office y 3S Dynamics para gestionar información, reportes y procesos operativos.
Maintained employee records up to date and personnel files organized., Prepared reports and managed information from HR data, with interpretation as required., Supported HR colleagues with the organization of multiple activities and events., Checked in on bills issued by HR management.
