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Alexander Lacayo

Managua, Managua Department, Nicaragua

Customer Service & Digital Marketing professional with 4+ years of experience

  • Provided bilingual customer support to US clients, managing high call volumes efficiently.
  • Designed graphic content and managed social media campaigns for a digital marketing firm.
  • Utilized CRM systems and internal tools to ensure high-quality service and efficient workflow.
Customer Support
Advanced
Provided bilingual customer support, managing high call volumes with a focus on quality and problem resolution.
Digital Content Creation
Intermediate
Designed graphics and content for social media and digital marketing campaigns to enhance online presence.
Social Media Management
Intermediate
Managed company Facebook page, creating posts and advertising material aligned with marketing objectives.
CRM & Internal Tools
Advanced
Utilized CRM systems and internal tools for case management, resource organization, and workflow optimization.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
JAN 2025 - FEB 2026
Customer Service Agent
IBEX GLOBAL SOLUTIONS
Provided bilingual customer support to clients in the United States., Managed a high volume of inbound calls daily., Utilized CRM systems and internal tools for case management., Worked under pressure while maintaining high standards of quality and service.
JAN 2024 - JAN 2025
Junior Digital Marketing Designer
EDUARDO RIVERA DIGITAL MULTISERVICIOS JEHOVA JIREH
Designed graphic content for social media and digital campaigns., Created banners, posts, and advertising materials aligned with brand guidelines., Assisted in developing visual concepts and marketing campaigns., Organized digital resources and optimized workflow processes., Created and managed...
View Complete Work History
🎓
Universidad Nacional Politecnica (UPOLI)
Bachelor’s Degree
Completed 2024
🎓
Instituto Pedagógico La Salle
High School Diploma
Completed 2020
See Education & Certifications
✨

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