Alfredo

Inbound Sales / Customer Service (Humana Pharmacy)

Handled inbound calls to provide information about Humana Pharmacy products and services., Processed orders and payments, offer medications refills, get new enrollments ensuring accurate and on time transactions.

Inbound Sales / Customer Service (AT&T-DirecTV)

Handled inbound calls with possible customers to provide information about our services., Provided TV packages, cell phones, landlines and installation dates enhancing customer satisfaction.

Inbound Sales / Customer Service (Direct Energy – Sirius XM)

Interacted with clients over the phone to provide information about electrical services., Gathered and analyzed customer information to recommend suitable plans based on their needs., Collected payments and created new accounts to achieve monthly sales goals.

Outbound Sales / Account Manager (DirecTV for Business)

Conducted outbound calls to potential business customers, primarily targeting restaurants and bars., Engaged with business owners and general managers to provide information about DirecTV packages via phone and email., Assisted customers in selecting the appropriate TV packages by guiding them through options and ensuring they met their needs., Processed orders and payments, ensuring accurate and timely transactions., Prepared and provided tailored TV packages for upcoming events, enhancing customer satisfaction., Cultivated long-term relationships with customers to foster new sales opportunities and maintain ongoing business relationships.

Inbound Sales / Sales Coach (Vonage)

Handled inbound calls to provide comprehensive information about VoIP services., Qualified customers by gathering and analyzing information to recommend appropriate plans tailored to their needs., Coached and trained new hires on product knowledge and sales techniques to ensure successful sales closures.

Inbound Sales and Technical Support (Avast)

Handled inbound calls to provide information about Avast antivirus products and services., Diagnosed and resolved technical issues over the phone, offering step-by-step guidance to customers., Issued licenses and assisted customers with the setup and configuration of the antivirus software., Conducted remote troubleshooting sessions to resolve complex issues, explaining the problems and solutions to customers., Promoted and sold one-time repair services and annual service plans., Provided ongoing support and updates to existing customers, highlighting product improvements and benefits.

Handled inbound calls to provide information about all sports and place bets.