José Alfredo Rivas Mendez
Customer Service and Technical Support with 5+ years in client-facing roles
- Progressed from entry-level waiter roles to technical support and quality inspection positions, developing diverse skills
- Provided bilingual customer support, assisting clients with technical issues and product inquiries
- Managed multiple dispatch requests efficiently by employing prioritization strategies in high-demand environments
Customer Service
Experto
Expertise in customer interactions, product sales, and communication in bilingual contexts
Technical Support
Avanzado
Provided technical assistance and problem resolution for clients, including technical troubleshooting
Computer Skills
Intermedio
Proficient in basic computer operations, intermediate Excel, Adobe Photoshop and Illustrator
Quality Inspection
Intermedio
Performed quality control tasks in manufacturing environment at Yazaki Company
Dispatch and Prioritization
Intermedio
Managed and prioritized multiple dispatch requests, ensuring efficient task handling
Languages
Spanish
Native
English
Intermediate
November 2016 - December 2016
Waiter and Bar Assistant (Internship)
La Pampa
November 2019 - February 2020
Waiter
Mario Mendoza Productions
June 2020 - November 2020
Operator
Yazaki Company
December 2020
Quality Inspector
Yazaki Company
Sample Engineering Operator (specialized in technical area)
Yazaki Company
Customer Service and Technical Support
One Link - Concentrix
March 2022 - 2024
Back Office Specialist
One Link - Concentrix
2024
Tech Support Agent for AT&T - Bilingual Agent
Teleperformance
2025
Administrative role
Metrikal Company
2025
Customer service agent - Bilingual Agent
Cricket USA
Centro Escolar INSA
High School Diploma
Completed 2018
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?