Experienced in customer engagement, cashier operations, and event support with a strong focus on communication and problem-solving.
Provided customer support, handled inquiries, and maintained positive client relations across different roles.
Effectively communicated with team members, customers, and management to ensure smooth operations.
Managed financial transactions and supported administrative duties at a retail establishment.
Addressed customer concerns, rebuilt trust, and supported emergency situations to maintain service quality.
D.light Pizza
In charge of money management, Firsthand customer service, Provide support in all areas of administration of the place.
Hard Rock Stadium
Actively participate in all communication to ensure food is expedited quickly and efficiently, Create a safe and well-organized workstation, Communicate regularly with the Executive Chef/Executive Sous Chef to achieve an excellent rapport throughout the food production department
IBEX Global Solution Nicaragua
Develop customer service skills, Admin support, Driver loyalty and retention, Support in emergency situations
Concentrix/Webhelp Nicaragua
Persuaded customers to stay by offering customized deals, Rebuilt trust in products through effective communication and problem-solving, Skilled in negotiation and addressing customer concerns
Industrial Engineering
Student and Private pilot