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Alvaro
Asesor De Seguros Independiente
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Competencias
Experiencia demostrada en Incident Management.
Experiencia demostrada en Major Incident Management.
Experiencia demostrada en High-severity Case Analysis.
Experiencia demostrada en Change Management.
Experiencia demostrada en Operational Project Management.
Educacion
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Asesor De Seguros Independiente buscando nuevas oportunidades
Experiencia
HIGH TOUCH OPERATIONS MANAGER (HTOM)
Conducted high-severity case analysis and prioritized responses.. Evaluated response times, Root Cause Analysis (RCA), and led continuous improvement initiatives.. Coordinated maintenance windows effectively.. Delivered comprehensive executive reports and facilitated QBRs.. Directed cross-functional teams to align priorities and streamline order processing workflows.. Administered the change management process and improved it.. Facilitated the delivery of Quarterly Business Reviews (QBR).
MAJOR INCIDENT MANAGER HYPERCARE (MIM)
Executed end-to-end management of major incident bridges.. Coordinated global support teams and addressed critical escalations.. Delivered precise communication with internal and external stakeholders.
ORDER MANAGER LEVEL 2
Coordinated order fulfillment processes to improve delivery accuracy and ensure on-time customer shipments (B2B).. Monitored quality control checkpoints to maintain compliance with safety standards and reduce operational risks using the technical specs instructed by the Quotation team.. Communicated order status in production process and delivery.. Optimized inventory allocation strategies to increase throughput and minimize stock discrepancies.. Coordinated order adjustments with suppliers to ensure accurate inventory levels, enhancing supply chain reliability and reducing stock discrepancies.
CORE SERVICE AGENT
Provided online banking support for Capital One.. Achieved high customer satisfaction scores leading to internal promotions.