July 2022 - Present
Senior Consultant
Teleperformance Pvt. Ltd.
Manage high-volume social media chat support for e-commerce platform., Resolve order, payment, and product issues while maintaining SLA compliance., Maintain strong CSAT scores through professional and empathetic communication.
Feb 2019 - June 2022
Senior Associate
Xtel Connect Pvt. Ltd.
Conducted outbound telecom sales calls for UAE-based customers., Upsold postpaid plans and migrated customers to upgraded networks., Consistently achieved and exceeded monthly sales targets.
March 2016 - Dec 2017
Senior Associate
Global Infoteq
Delivered outbound technical support and antivirus sales to US/UK customers., Assisted customers with troubleshooting and software solutions.
Dec 2014 - Dec 2015
Senior Tech Support Associate
Life Asia Technologies Pvt. Ltd.
Provided technical assistance and promoted security software products., Built customer trust through clear communication and effective problem resolution.