Ana - HR & Customer Service Professional with 6+ years in Hospitality and Corporate sectors

Handled end-to-end HR processes, team coordination, and service improvement initiatives.

Confirmed reservations, managed occupancy, and negotiated with customers at Wyndham Hotels.

Implemented and transferred HR information systems, improving regional HR operational efficiency.

Participated in project execution for new service launches and process enhancements.

Led teams, coordinated across departments, and communicated effectively with stakeholders.

Confirm reservations, Control the occupancy rate, Permanently update information on facilities, services, rates and payment methods, Influence the customer's purchasing decision, Negotiate availabilities with the customer

Transfer of services from the Brazil center to start the service center in Asuncion, Transfer of processes, flows, end to ends, Implementation of systems for LATAM

Identification and monitoring of end to end processes, Risk matrix and implementation of information security, Implementation of benefits services, Execution of legal processes, social insurance, medical insurance

Participation in projects for implementation of new services, Enhancements of existing services, Management and administration of processes handled by the team linked to the HR Area in LATAM

Coordination of Human Resources administrative operations for Latin American countries, Leadership and team management for people development, Creation of strategic plans for projects and service sales, Process implementation, Service orientation in search of continuous improvement and stakeholder satisfaction