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Ana Luisa De León Quiroa

Guatemala City, Guatemala, Guatemala

Customer Service & Administrative Support Professional with Hands-on Experience

  • Gained direct experience in customer interaction and support for diverse clients including adolescents and adults.
  • Handled information management, report writing, and organizing sensitive client records efficiently.
  • Collaborated with teams and participated in meetings to coordinate workflow and follow processes.
Customer Service
Intermediate
Provided direct support and orientation to clients, ensuring satisfactory user experiences.
Information Management
Intermediate
Collected, organized, and maintained confidential client data and documentation.
Communication Skills
Intermediate
Communicated effectively both verbally and in writing with clients and team members.
Process Follow-up
Intermediate
Tracked and monitored ongoing processes and supported administrative workflows.
Team Collaboration
Intermediate
Participated in coordination efforts through team meetings and project follow-ups.

Languages

Español
nativo
Inglés
Intermedio
See Full Skillset on CazVid
Febrero 2025 - Octubre 2025
Práctica Supervisada - Atención al Cliente y Apoyo Administrativo
Colegio Italiano de Guatemala
Atención directa y orientación a adolescentes y adultos, Atención presencial y manejo adecuado de la comunicación, Recopilación y registro de información, Elaboración y redacción de informes, Organización y seguimiento de expedientes, Manejo responsable de información confidencial, Apoyo en...
View Complete Work History
🎓
Universidad Mariano Gálvez de Guatemala
Licenciatura
Completed 2025
🎓
Colegio Mixto Bilingüe El Prado
Bachillerato
Completed 2020
🎓
Fundación Elisabeth Kübler Ross
Diplomado
Completed Marzo 2025
🎓
Academia Europea
Certificado
Completed 2023
🎓
Academia Aquatic Center
Certificado
Septiembre 2018
See Education & Certifications
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