March 2020 - May 2021
MANAGER
DOCUSERVICE S.A.S
Analyze current and past financial data., Analysis of customers financial data situation and provide a solution., Manage FSA (Federal Student Aid) online platform., Follow up and analysis of customers financial data.
March 2018 - December 2018
ACCOUNT MANAGER
FIG TREE S.A.S
Collections Team Leader., Negotiation with clients for payment arrangements., Manage Zip and Zeus platform.
September 2017 - February 2018
MENTOR
SITEL S.A
Logistic., Analyzed financial data., Marketing., Sales promoter., Prepared reports on the above information and reported the insights.
June 2021 - 2024
TEAM LEAD
FOUNDEVER S.A
Follow up to KPIs, making sure agents are achieving their goals., Monthly team meetings to set expectations based on any updates of the account, performance, engage and recognition plans., Side by side to take actions in real time based on behaviors., 1:1 with support areas., Action plan creation...
June 2024 - Sept 2025
TEAM LEAD
TASKUS COLOMBIA SAS
Follow up on daily administrative task., Motivational and engagement skills., Customer Service and Customer Care skills., Problem solving and analysis.