Ana

Interpreter

Interpretation services English and Spanish focused on the medical field (VRI and OPI)

Conducted complaint analysis for medical device events: Reporting, duplicate search cases, new complaint creation in GCMS system, FDA reporting, analysis on complaint risks, data entry. Team cooperation initiatives, coordination of duplicate search process, complaint management process improvement

Accounting Analyst

Conducted GL analysis, month-end close, and cash-concentration reconciliations. Automated journal entry creation in Oracle; streamlined amortization processes. Designed financial reports and trained offshore team, cutting transition time by 30%

Business Manager

Introduced agile workflows for sales/operations; acted as key liaison. Developed HR recognition programs and optimized office resource allocation. Managed client onboarding, follow-up, and infrastructure distribution

Office Manager & Financial Coordinator

Oversaw AP/AR, payroll, inventory, and expense tracking across LATAM. Managed invoicing, electronic billing, bank reconciliations, and tax filings. Led software-module support, vendor/client relations, recruitment, and events

Sr. Business Analyst & Team Lead

Analyzed U.S. labor costs; built Watson-powered dashboards to reduce expenses by 12%. Led P2P process improvements; served as SME for Optimus Prime workflow. Developed training programs (PowerPoint, client skills, mentoring) and “online university”

Customer Service Interpreter

Interpreted legal, medical, insurance, and financial calls; trained new hires

Accountant & Admin Assistant

Managed full cycle accounting, tax filings, financial reporting, and inventory. Digitized financial data and translated reports for international clients

Sales Assistant (Temp)

Supported executive team with SAP order processing and client communications