Logistics Coordinator / Freight Broker open to new opportunities
Demonstrated experience with Data Entry.
Demonstrated experience with Client Intake.
Demonstrated experience with Organization.
Demonstrated experience with Freight Tracking.
Demonstrated experience with Customer Records.
Lean Solutions
Coordinated freight shipments between U.S. clients and carriers. Managed 60–80 daily communications with carriers and logistics partners. Updated CRM with shipment status, carrier details, and documentation
IGT Solutions
Assisted U.S. customers with reservations and service inquiries. Documented customer information and service notes in CRM systems. Maintained accurate customer records and account updates
Kampaign Kings
Conducted outbound calls to identify potential clients. Collected and documented client information in CRM. Transferred qualified leads to sales staff
Kampaign Kings
Consistently met a daily minimum quota of 20 outbound calls resulting in qualified appointments, in a fast-paced remote sales environment. Qualified leads and delivered service presentations to prospective U.S. clients through outbound cold calling. Tracked leads and managed follow-up communication through CRM software to support sales pipeline
IGT Solutions
Achieved a 58% upsell conversion rate on high volume inbound sales calls for flights and hotel bookings, U.S. market. Delivered consistent customer service while maintaining accurate CRM data records. Resolved customer inquiries and issues in a fast-paced call center environment
Lean Solutions S.A.S
Closed 15 to 20 freight loads daily through 70-80 outbound calls per day, coordinating between U.S. shippers and carriers. Negotiated carrier rates and managed client relationships to support profitability. Tracked shipments end to end and maintained documentation using Salesforce CRM
BACHILLER
High School Diploma
Hi, my name is Andrea Cardenina Garpes, I'm a bilingual professional based in Colombia with experience supporting the USA teams in customer communications and sales support. In my previous roles, I handled high volume client interactions, organized CRM documentation. I'm comfortable in fast-paced environments, responding quickly and building relationships with clients throughout the chats and online communication. I'm excited about the opportunity to contribute to your team and I look forward to working with you. Thank you so much.