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Andrea Lizette Rojas Herrera

Bogotá, Bogota D.C., Colombia

Fraud Prevention Professional with 6+ years expertise in financial services

  • Led team training programs to enhance fraud case resolution efficiency at Teleperformance.
  • Managed KPI adherence, maintaining high compliance and accurate incident reporting for regulatory clarity.
  • Analyzed transaction patterns and optimized validation processes, reducing financial risks and enhancing QA performance.
Fraud detection
Expert
Utilized transaction analysis skills to identify suspicious activities and improve detection accuracy.
Incident tracking
Advanced
Streamlined incident reporting processes to ensure reliability and regulatory compliance.
Team leadership
Advanced
Supervised and trained team members to improve operational efficiency and adherence to KPIs.
Regulatory compliance
Advanced
Ensured strict compliance with financial regulations E and Z across all monitored cases.
Data analysis
Intermediate
Developed detailed reports and optimized processes to support decision-making and risk mitigation.

Languages

English
B2
Spanish
Native
See Full Skillset on CazVid
Apr 2025 - Feb 2026
Operations Fraud Supervisor (Visa)
Teleperformance
Served as the primary point of contact for the team, due to my experience and knowledge about fraud, chargebacks, disputes, regulations and Visa product., Managed administrative tasks such as stakeholder communication, lead meetings, managed email, updates regarding operations process., Coordinated...
Jul 2022 - Apr 2025
Fraud Analyst (Visa)
Teleperformance
Analyzed transaction patterns to identify suspicious activities, improving accuracy in financial fraud detection., Developed detailed reports on fraudulent incidents to facilitate decision-making and strengthen operational response., Collaborated with the team to assist other analysts with their...
View Complete Work History
🎓
Colegio Ciudad de Villavicencio
High School Diploma
Completed Dec 2019
🎓
American School Way
English
Completed Jun 2022
🎓
Inesco
Associate Degree
Completed Dec 2024
See Education & Certifications
✨

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