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Raul Andres Cabrera Barrios

Guatemala City, Guatemala, Guatemala

Senior Business Analyst with 8+ years in BPO and Operations

  • Led operational activities as Director of Operations at Infinity Center BPO Guatemala, overseeing team performance and process optimization.
  • Provided seasonal consultancy in global corporate acquisitions at Everise, contributing to strategic decision-making and market analysis.
  • Managed multiple customer service and sales roles at Amazon, DirecTV, DHL, and ACS Xerox, demonstrating diverse skill set across service, sales, and supervision.
Project Management
Advanced
Applied to oversee operational projects, team mentoring, and process improvements in various roles.
Sales & Revenue Generation
Expert
Utilized skills to improve net profits and manage customer relations in sales-focused roles across different companies.
Analytical Thinking
Advanced
Applied analytical conception and critical thinking to assess operations, market trends, and strategic decisions.
Negotiation
Expert
Negotiated international wholesale minerals, agro-commodities, and large transactions, ensuring favorable terms.
Staff Mentoring & Development
Intermediate
Mentored staff across roles, focusing on skills development and performance improvement.

Languages

Spanish
C2
English
C1 - C2
Russian
A1
See Full Skillset on CazVid
JUL 2022 - AUG 2024
Senior Business Analyst for Royal Caribbean UK - IR
Conduent Guatemala
JUN 2021 - JUL 2022
Director Of Operations for Guatemala
Infinity Center BPO Guatemala
JUN 2020 - AUG 2021
Senior Global Corporate Acquisitions (Seasonal Consultancy)
Everise U.S.
NOV 2020 - DEC 2021
Recruiter
24/7 Intouch Guatemala
JUN 2019 - NOV 2020
Fibre Specialist for Canada Market
Telus International Guatemala
NOV 2017 - JUN 2019
CSR Agent, QA Agent - Amazon NA / Ops Supervisor - DirecTV
Alorica Guatemala
JAN 2013 - MAR 2015
Senior Sales Supervisor for the UK - IR Market
ACS BPS Xerox Guatemala
MAR 2015 - NOV 2017
CSR Agent for Guatemalan OPS - Import Agent
DHL Express Guatemala
View Complete Work History
🎓
Universidad de San Carlos de Guatemala
Bachelor in Business Administration
Completed 2025 (In Progress)
🎓
ESI School Of Management
Ciencias Juridicas y Sociales (Derecho)
Completed 2023 (Unfinished due to the Political Context in Guatemala)
See Education & Certifications
✨

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