Andres - Welcome to CazVid!

Demonstrated experience with Salesforce.

Demonstrated experience with Amazon Books CRM.

Demonstrated experience with Conflict Resolution.

Demonstrated experience with Consultative Sales.

Built rapport with new and returning customers by providing expert guidance on account setup, betting rules, and responsible gaming practices., Resolved customer concerns with speed and professionalism, improving overall satisfaction and contributing to a positive brand reputation., Maintained detailed records of client interactions using CRM tools, ensuring accuracy in lead tracking, follow-ups, and conversion reporting.

Specialized in outbound sales of financial solutions, including debt settlement programs, personal loans, and credit improvement services to U.S.-based clients., Assessed customer financial situations through structured consultations to recommend appropriate options that matched their debt relief or funding needs., Educated potential clients on program benefits, terms, and eligibility, building trust through transparent communication and expert product knowledge., Maintained a high volume of daily calls and follow-ups, using CRM tools to manage leads, track conversion metrics, and ensure consistent pipeline activity., Collaborated with underwriting and compliance teams to ensure all sales met regulatory and internal quality standards., Played a key role in building long-term client relationships, focusing on retention and referrals through outstanding post-sale service.

DELIVERED PERSONALIZED SERVICE THROUGH EMAIL, CHAT, AND PHONE CHANNELS, ENSURING FAST, ACCURATE, AND EMPATHETIC RESOLUTIONS TO A WIDE RANGE OF INQUIRIES., UTILIZED SALESFORCE AND AMAZON BOOKS CRM PLATFORMS TO MANAGE CUSTOMER INTERACTIONS, DOCUMENT CASE HISTORY, AND ESCALATE COMPLEX ISSUES WHEN NEEDED., MAINTAINED HIGH LEVELS OF ACCURACY AND COMPLIANCE WITH AMAZON’S SERVICE POLICIES, MEETING OR EXCEEDING KPIS IN QUALITY, FIRST CONTACT RESOLUTION, AND CUSTOMER SATISFACTION (CSAT)., SUPPORTED NEW PRODUCT LAUNCHES AND PROMOTIONS BY EDUCATING CUSTOMERS ON FEATURES, AVAILABILITY, AND PURCHASE PROCESSES., COLLABORATED WITH INTERNAL TEAMS TO REPORT TECHNICAL ISSUES AND SUGGEST IMPROVEMENTS TO STREAMLINE CUSTOMER WORKFLOWS., ADAPTED QUICKLY TO EVOLVING TOOLS, SCRIPTS, AND PROCESS UPDATES IN A FAST-PACED AND CUSTOMER-OBSESSED ENVIRONMENT.