Andrey - Technical Support Engineer with 7+ years in IT and customer service
Summary
Customer-centric IT professional with over 7 years of experience in technical support, specializing in Microsoft solutions, networking, and client service.
Video Resume
Key Achievements
- Supported diverse devices and systems including Microsoft 365, Azure, virtual machines, and networking
Skills
Handled customer inquiries and resolved issues efficiently across various support roles.
Resolved technical issues related to IT systems, networks, and devices in multiple organizations.
Supported Microsoft cloud services, including Office 365 applications, Outlook, and Azure.
Performed light and sound setup for corporate and private events, supporting event technical needs.
Languages
Experience
Technical Support
Espectacolor S.A.
Customer service, Technician in light and sound setup for corporate and private events.
Service Desk Representative
Perfiles Tecnológicos S.A.
Customer service, technical support, Technical issue resolution, Incident reporting related to IT and networks, Creation of informative and instructional articles for a knowledge base, BackOffice specialization, Support for printers, PCs, and mobile devices, VPN configuration and support
Professional Technical Support
DXC Technology EntServ Costa Rica Limitada
Technical support for applications, networks, identity account creation, and cloud services, Floor support and queue management, Technical issue resolution, Quality analyst for Microsoft Office 365 applications, Specialist in Outlook and Messaging applications, Report creation to measure performance, Specialization in supporting systems and devices used as communication media for meetings, Support for printers, PCs, Virtual Machines, Virtual Desktops, and mobile devices, Specialization in Microsoft Azure and Microsoft 365.
Service Desk Representative
Amazon
Customer Service, Technical issues resolution.
Education
Laboratorio de San José
General Certificate of Education