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Technical Support Specialist at Dell Technologies (Contracted to Boeing)
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Competencies
Proficient in troubleshooting hardware, software, and network issues for enterprise clients, ensuring swift resolutions.
Expert in diagnosing and resolving issues related to Dell systems, peripherals, and operating systems.
Dedicated to delivering professional, timely support to clients with a focus on user satisfaction.
Skilled in using Workspace ONE, Dameware, Bomgar, and ServiceNow for efficient remote support and incident management.
Education
Languages
Summary
Dedicated technical support professional with extensive experience supporting high-profile clients such as Boeing, NASA, and military agencies. Skilled in troubleshooting, customer service, and technical toolsets, ensuring seamless operations.
Key Achievements
- Provided Tier 1/2 technical support for high-profile clients including NASA and US military personnel.
- Resolved enterprise hardware and software issues, ensuring minimal downtime and enhanced operational efficiency.
- Utilized a broad skill set including Workspace ONE, Active Directory, and ServiceNow to streamline support processes.
Experience
Technical Support Specialist
Delivered Tier 1/2 technical support for Boeing employees, including personnel from NASA, the U.S. Navy, and military departments., Handled enterprise-level troubleshooting across hardware (Dell laptops, docking stations, monitors) and software (Windows 10/11, Office365, VPN, Active Directory)., Provided secure remote assistance using Workspace ONE, Dameware, and Webex., Managed high-volume ticket queues through ITSM platforms such as ServiceNow and Bomgar, resolving time-sensitive issues within strict SLAs., Managed access-related requests including account provisioning, permissions, and password resets., Provided administrator-level support for Boeing systems under strict compliance guidelines., Trained in cybersecurity best practices to support secure IT operations., Maintained detailed documentation and adhered to Boeing’s high-security compliance standards.