Angel - Customer Service Interpreter

Experiencia demostrada en Time management.

Experiencia demostrada en Negotiation.

Experiencia demostrada en Critical analysis.

Experiencia demostrada en Communication proficiencies.

Experiencia demostrada en Patience and empathy.

OTP interpreter proficient in English and Spanish, serving as an intermediary between English-speaking and Spanish-speaking individuals to facilitate verbal communication and achieve mutually agreeable solutions.. Responsible for handling calls from diverse customer service sectors and domains, including emergency services, medical appointments, insurance providers (health, home, auto, and commercial insurance policies), hospitality, finance, banking, mobility, utilities, social services, and more.

Engagement with clients via social networks to address issues, while receiving emails containing sensitive information and delivering solutions within a specified timeframe utilizing the available data.. Achieving monthly performance metrics.. Supplying information regarding both tangible and intangible products. Resolving technical issues related to mobile services (domestic and roaming). Interpreting and counseling clients or users (in English or Spanish) on the range of services provided.

Receiving and placing calls to and from various parties to address issues pertaining to live orders from restaurants based on the US. Ensuring adherence to metrics and effectively resolving interactions among restaurants, drivers, and customers. Providing assistance (in English or Spanish) regarding the range of available options.

Engaging in communication through chat with international customers to address issues, or respond to incoming inquiries about product interest. Composing emails to facilitate agreements among various departments and the Back Office.