Angel Gabriel Rojas Cruz
Customer Retention Specialist with 5 years in client engagement and support
- Developed and implemented customer retention strategies at IBEX
- Collaborated across departments to create targeted retention campaigns
- Handled medical scheduling and onboarding, ensuring seamless patient experiences
Customer Retention
Advanced
Designed and executed strategies to retain customers and reduce churn at IBEX.
Medical Appointment Scheduling
Intermediate
Managed patient information, appointment setting, and workflow efficiency at TeamPower.
Customer Service & Support
Advanced
Provided account management, refunds, and loyalty support to enhance customer experience.
Data Entry & Record Management
Intermediate
Ensured accurate data collection and record handling across roles.
Communication & Collaboration
Advanced
Worked effectively with marketing, sales, and medical teams to meet organizational goals.
Languages
English
Fluent
Spanish
Fluent
2022 - 2023
Customer Retention Specialist
IBEX
Developed and implemented strategies to improve customer retention and reduce customer churn., Analyzed customer feedback and behavior to identify areas for improvement., Collaborated with marketing and sales teams to create customized retention campaigns.
2023 - 2024
Medical appointment setter
TeamPower
Worked as an Intake Specialist, collecting and verifying patient information to create new accounts and onboard new patients into the system., Ensured accurate data entry, coordinated with medical teams, and facilitated a seamless registration process., Handled medical scheduling, assisting doctors and nurses with patient appointments, managing medical records, and optimizing workflow efficiency.
2021 - 2022
Customer Service
iBEX
Assisted customers with account management, processed refunds to various accounts, and provided retention support to enhance customer loyalty., Worked in back-office operations, resolving complex cases and ensuring smooth transaction processing., Handled financial inquiries, improving customer satisfaction, and streamlining account-related processes.
Universidad del Valle
Bachelor's Degree
Completed On going
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