Angelica - Call Center Specialist with 8 years experience in digital support and QA

Hearty, Sint Eustatius, Bonaire, Sint Eustatius, and SabaRemoteen

Worked for 8 years in a call center industry, specializing in QA and digital support roles.

Gained expertise in auditing calls and providing digital customer assistance over a five-year period.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in call center operations, specializing in quality assurance and digital support with a background in hotel management.

Transitioned academic background in Hotel Management into a long-term career in call center operations.

MS-AccessIntermedio

Utilized MS-Access for data management and support tasks in a call center environment.

MS-ExcelIntermedio

Applied MS-Excel for data analysis, reporting, and tracking in quality assurance activities.

Quality AssuranceIntermedio

Performed call auditing and quality evaluations to ensure compliance and improve service quality.

Digital SupportIntermedio

Provided digital assistance to customers, troubleshooting issues, and supporting online services.

SpanishEnglish

Papaya Restaurant

2017 - 2021

Secondary

Hotel Management

Completed 2017