Angelica - Logistics and Customer Service Professional with diverse experience
Summary
Experienced in logistics coordination, customer support, and language instruction with proficiency in English and Spanish.
Key Achievements
- Designed and delivered language lessons aligned with educational standards
Skills
Managed shipment processes and communication with stakeholders in logistics operations.
Handled customer inquiries and issues for health insurance and mobile services via calls and chats.
Developed lesson plans and taught English skills to diverse student groups.
Utilized effective communication to resolve issues and teach in bilingual environments.
Balanced multiple responsibilities across logistics, customer service, and teaching.
Languages
Experience
Logistics Coordinator
Perfiles Y Soluciones Logisticas S.A.S.
Follow and track shipments, ensuring timely and accurate delivery and pick up., Follow and solve issues regarding paperwork maintaining accurate and on time communication with drivers, dispatch and the logistics team.
Customer Service Representative
Echo Global Logistics
Provide customer service for U.S. health insurance by addressing patient needs through phone calls., Schedule medical appointments and treatments., Explain insurance plan coverage, co-pays, and fees.
Customer Service Representative
EXL Service Colombia
Provide customer service for a US-based mobile phone company, addressing customer issues regarding their mobile network service, through chats and calls.
English Teacher
Passport Language Center
Develop and plan lessons that align with curricular goals and student needs., Teach skills (reading, writing, speaking and listening)
Education
UNIVERSIDAD DISTRITAL FRANCISCO JOSE DE CALDAS
Bachelor ́s Degree