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Administrative professional con experiencia en atención al cliente y gestión organizacional
Contacto
Competencias
Organiza y optimiza procesos internos y comunicación en entornos administrativos.
Proporciona soporte a clientes a través de diversos canales, garantizando satisfacción.
Maneja comunicaciones internas y externas con claridad y profesionalismo.
Supervisa y mejora procesos operativos, como la asignación y seguimiento de casos.
Utiliza Excel para crear bases de datos y reportes administrativos.
Educacion
Idiomas
Resumen
Especialista en gestión administrativa, atención al cliente multicanal y soporte operativo.
Logros Clave
- Desarrolló bases de datos precisas de Lead Docket para mejorar la gestión interna.
- Mantuvo relaciones sólidas con clientes internos mediante atención efectiva y colaboración.
- Gestionó casos y reportó métricas clave en operaciones administrativas.
Experiencia
Administrative Assistant
Efficient correspondence management managing communication flows., Opening and assigning cases, improving operational organization., Reassigning cases to optimize response time., Creation of accurate Lead Docket databases with key information., Internal customer service, strengthening relationships and collaboration., Modification of cases, ensuring accuracy of information., Reporting the number of cases assigned to the leader, Internal customer service
Customer Service Agent
Telephone customer service: Attention and resolution of customer inquiries in a dynamic and bilingual environment., Tourist reservation creation: Assistance in the planning and management of customized itineraries for an exceptional experience., Tourist reservation cancellation: Facilitate cancellation processes with agility and efficiency, ensuring customer satisfaction., Payment Receipt: Secure and accurate handling of transactions, guaranteeing the financial integrity of the process., Modification of reservations: Adaptation of itineraries according to the client's needs, maintaining high service standards., Correspondence: Effective communications management to ensure smooth service and follow-up.
Customer Advisor
Customer service through chat and email, ensuring effective and efficient communication., Order cancellation management, ensuring customer satisfaction and compliance with company policies., Processing refunds, maintaining accuracy and attention to detail in financial transactions., Updating order statuses, providing up-to-date and accurate information to customers., Modification of shipping addresses upon customer request, ensuring correct and timely delivery of products., Resolving product complaints, applying problem solving skills to provide satisfactory solutions and maintain customer loyalty.
Opener
Inbound and outbound call management for loan offers to US citizens., Performing cold transfers using the Vici CRM system., Developing effective communication skills to identify and respond to customer needs., Maintained high standards of professionalism and courtesy during telephone interactions., Collaborating with the team to achieve common goals and improve the efficiency of the debt origination process.