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Anibelis Hosanna De La Rosa Matos

Santo Domingo, Nacional, Dominican Republic

Customer Service Agent with 5+ years of multilingual support experience

  • Repeatedly handled customer inquiries in English across multiple roles at Teleperformance, demonstrating consistency in service quality.
  • Gained diverse retail and hospitality experience from roles at CVS, Stop & Shop, Mount Rushmore Society, and Xanterra Travel Collection.
  • Developed foundational skills in cash handling, sales, and customer engagement across various retail and service environments.
Customer Service
Advanced
Provided customer support in English across telecom, retail, and hospitality sectors, ensuring customer satisfaction.
Cash Handling
Intermediate
Managed transactions at supermarkets, retail stores, and souvenir shops, maintaining accuracy and efficiency.
Communication Skills
Advanced
Effectively communicated with diverse customer bases in service and hospitality roles, ensuring clear information exchange.
Teamwork
Intermediate
Collaborated with team members in high-paced environments like supermarkets and customer service centers.
Multitasking
Intermediate
Managed multiple responsibilities such as customer inquiries, sales, and stock management concurrently.

Languages

English
Fluent
See Full Skillset on CazVid
May 3rd 2019 - October 22nd 2020
Agent Operations
Teleperformance Dominicana
Customer service in English
June 7th 2021 - September 3rd 2021
Cashier - stocker
Stop & Shop Supermarket
November 22nd 2022 - April 3rd 2022
Agent Operations
Teleperformance Dominicana
Customer service in English
May 15th 2022 - September 5th 2022
Cashier - stocker
Stop & Shop Supermarket
June 3rd 2023 - September 3rd 2023
Cashier - Sales associate
CVS Store
November 29th 2022 - May 16th 2023
Agent Operations
Teleperformance Dominicana
Customer service in English
May 25th 2023 - September 4th 2023
Barista
Xanterra Travel Collection
June 10th 2023 - September 5th 2023
Cashier
Mount Rushmore Society
October 9th 2024 - May 22nd 2025
Agent Operations
Teleperformance Dominicana
Customer service in English
September 22nd 2025 - January 26th 2026
Agent Operations
Alorica Dominicana
Customer service in English
View Complete Work History
🎓
Universidad Autónoma de Santo Domingo UASD
University degree pending
🎓
Instituto Nacional de Formación Técnico Profesional (INFOTEP)
IT and management of office applications
🎓
CENTU
English
See Education & Certifications
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