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Anita
Customer Service Representative
Video resume
Contact
Competencies
Demonstrated experience with B2B Sales.
Demonstrated experience with Cold Calling & Lead Generation.
Demonstrated experience with Client Relationship Management (CRM).
Demonstrated experience with Consultative Selling.
Demonstrated experience with Appointment Setting.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Sales Development Representative / Educational Consultant
Managed 100+ inbound and outbound calls daily with prospective students and qualifying leads.. Manage website inquiries and Wix- based CRM records, ensuring accurate lead tracking and timely responses.. Prepare prospective students for university interview through tailored guidance and communicating coaching.. Handle company email, respond to inquiry and communicate request among internal teams.. Support marketing activities and communicate service offering to prospective clients.. Maintain consumer record and build strong relationships through clear, needs focused communication.
Sales & Social Media Associate
Researched trends and audience behaviour to support marketing strategies.. Created and published content across social media platforms.. Managed online engagement and implemented strategies to increase brand visibility.. Guided clients through the onboarding and implementation process, ensuring seamless adoption and satisfaction.
Sales Representative
Engaged prospective customers, promoted products and supported sales through effective communication.. Built customer relationships that encouraged repeat business and consistently exceeded sales targets.. Implemented effective sales strategies.. Provided detailed sales reports and performance analyses to senior management.
Customer Support & Client Relations Specialist
Managed 100+ inbound and outbound calls daily, responding to customer inquiries and providing accurate information and support.. Handled website inquiries and maintained Wix-based CRM records, ensuring accurate customer information and timely follow-up.. Responded to company emails and customer requests while coordinating information with relevant internal teams.. Provided personalized guidance to prospective students based on their individual needs and circumstances.. Prepared students for university interviews through tailored one-on-one coaching and ongoing support.. Maintained customer records and monitored follow-ups to ensure a consistent and positive customer experience.. Build strong customer relationships through active listening, clear communication, and needs-focused support.. Supported marketing and customer engagement activities by communicating services and responding to prospective clients.
Customer Support & Digital Engagement Associate
Managed online customer engagement and responded to inquiries across social media platforms.. Supported clients throughout the onboarding and implementation process, ensuring clear communication and smooth adoption.. Conducted research on audience behaviour and customer trends to support engagement strategies.. Created and published social media content to improve customer engagement and brand visibility.. Maintained professional communication with clients and followed up on requests to ensure satisfaction.. Assisted with day-to-day digital support and client communication activities.
Customer Support & Sales Assistant
Assisted customers with product inquiries, recommendations, purchases, and general support.. Built positive customer relationships that encouraged repeat business.. Responded to customer needs professionally and provided appropriate product solutions.. Maintained accurate daily sales and customer records.. Prepared sales reports and performance updates for management.
Executive Virtual Assistant | Administrative & Client Support Assistant
Managed 100+ inbound and outbound calls daily, responding to inquiries and providing timely customer support.. Managed website inquiries and maintained accurate Wix-based CRM records for effective information tracking and follow-up.. Handled company emails, responded to client inquiries, and communicated requests and information across internal teams.. Maintained customer records and organized client information to support smooth daily operations.. Followed up with prospective clients, scheduled and coordinated communications, and ensured timely responses.. Prepared prospective students for university interviews through one-on-one guidance and structured communication.. Assisted with administrative and marketing activities, including communicating service offerings and supporting client engagement.. Built strong client relationships through clear communication, active listening, and needs-focused support.
Executive Virtual Assistant | Administrative & Digital Support Assistant
Conducted online research on market trends and audience behaviour to support business and marketing activities.. Created, scheduled, and published content across social media platforms.. Managed online inquiries, customer engagement, and communications.. Assisted clients with onboarding and implementation processes, ensuring smooth communication and follow-up.. Organized client information and supported day-to-day digital administrative activities.. Monitored social media activities and provided updates to support brand visibility.
Executive Virtual Assistant | Administrative & Customer Service Assistant
Assisted customers with product inquiries, recommendations, and purchases.. Maintained accurate daily sales records and prepared reports for management.. Managed customer information and supported follow-up to encourage repeat business.. Communicated with customers professionally and resolved basic inquiries and concerns.. Supported daily administrative and operational activities within the business.
Skills
Video Transcript
educational consultant
So at my previous job where I worked as an educational consultant, I had the opportunity of recommending educational solutions or packages to clients that wanted to pursue their admission abroad. So I had situations where I would recommend a particular program that's tailored to a client's previous undergraduate degree and some clients would refuse on the particular recommendation you offered them because they wanted like a medical course or they wanted a course that wasn't aligned with their previous course of study. So how I resolved this issue is I actually give them situations, scenarios, talking from experience on how going for that particular course will not be of help to them or they will definitely be rejected by the school or by the UK institution if they were to proceed with that course without having any prior experience or job history in that particular course they wanted to go. So I find ways to convince them and make them see that with just one trial, they will definitely be getting an offer with the particular course I'm recommending for them and I give them the assurance that after study, the likelihood of getting a job is too high regardless of the course I'm recommending for them. So the end of, when we put in our application and recommendation, they end up being satisfied and happy that I was able to guide them in the best possible way I could. Thank you.
Video resume
Hello, I'm Anita, a customer focus and sales professional with over two years of experience across cold calling, client relationship management, lead generation, and business development. Over the years, my experience with customer support has trained me strong communication skills, persuasive skills, adaptability skills, and have taught me how to build rapport with clients. I believe I'm strong fit for this role because I bring in persistence and adaptability.
Video resume
Hello, I am Anita Okazi, a sales and customer support professional with over two years of experience in sales and customer support. I am very proficient with CRM and productivity tools such as Salesforce, HubSpot, Asana, Trello, Calendly, and many other. Over the years, my experience in education consulting and sales has actually given me a strong communication skills that has taught me how to build rapport with clients.
Video resume
Hello, my name is Anita Okafor. I am a customer-focused and solutions professional with over three years of experience in customer service and sales. Over the years, I've been responsible for managing clients. I've been able to build rapport. I've been able to generate leads and follow up with clients. Some of the tools I am very familiar with are CRM tools and productivity tools such as...