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Branch Operations Supervisor at Uwezo Microfinance
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Competencies
Skilled in building and maintaining strong client relationships to enhance satisfaction and loyalty.
Expertise in monitoring loan portfolios and implementing effective collection strategies.
Knowledgeable in ensuring compliance with KYC and AML regulations in financial operations.
Proficient in preparing reports and maintaining accurate records for operational efficiency.
Highly skilled in utilizing Microsoft Office applications for data analysis and documentation.
Education
Languages
Summary
Dynamic Branch Operations Supervisor with a strong background in client relationship management and loan portfolio monitoring. Proven track record in enhancing operational efficiency.
Key Achievements
- Successfully managed daily operations ensuring compliance with banking policies.
- Implemented effective client account monitoring leading to improved repayment rates.
- Streamlined loan processing and collections, enhancing customer service satisfaction.
- Contributed to digital systems operations during internship, supporting accurate data management.
- Developed strong client relationships that boosted loan portfolio performance.
Experience
Branch Operations Supervisor
Manage daily branch operations while ensuring compliance with banking policies and customer service standards.. Conduct client account monitoring and follow up on outstanding loan balances and repayment schedules.. Handle customer inquiries, complaints, and account-related concerns professionally and efficiently.. Perform CRB checks through Creditinfo and support portfolio management reporting.. Maintain accurate client records, payment updates, and operational reports.. Coordinate with internal teams to ensure smooth account operations and client service delivery.. Promote banking products and digital services to strengthen customer engagement and retention.. Support reconciliation, reporting, and operational risk management activities.
Assistant Information Technology Officer (Internship)
Supported digital systems operations and data management processes.. Assisted in report preparation, data integrity checks, and system monitoring.. Maintained accurate documentation and supported operational efficiency initiatives.
Credit Officer
Managed client loan accounts and monitored repayment performance.. Conducted payment follow-ups and handled arrears management professionally.. Assisted clients with repayment arrangements and account inquiries.. Maintained accurate records of customer interactions and account updates.. Prepared portfolio and collections performance reports for management.. Ensured compliance with KYC/AML and financial procedures.
Credit/Sales Officer
Processed credit applications and monitored customer loan accounts.. Conducted customer follow-ups regarding repayments and account obligations.. Assisted clients with account statements, inquiries, and financial product information.. Maintained positive client relationships while supporting portfolio growth.. Prepared monthly reports on account and portfolio performance.