Ann

Improved response times by 22% by managing customer support across the company website, social media, and email booking platforms.. Managed virtual meetings and schedule updates for the team via Microsoft Teams and Zoom.. Delivered high-quality front desk operations by welcoming guests and managing check-ins to ensure maximum client comfort and satisfaction.. Managed and secured corporate records via Google Workspace, maintaining 100% data accuracy and strict compliance with administrative standards.. Streamlined front desk operations by managing guest check-ins and check-outs efficiently to minimize wait times.

Managed live social media incoming inquiries and brand sentiment tracking using Sprout Social to achieve an automated first-contact resolution (FCR) framework.. Managed a demanding digital telephony support desk using Avaya, processing 80+ customer queries per shift while keeping wait times under target SLA requirements.. Systematically investigated account and invoicing errors through root-cause analysis, resulting in a 15% reduction in recurring billing disputes.. Documented, tracked, and updated live interaction histories inside dedicated corporate CRM platforms with high attention to detail.. Audited customer profiles rigorously to comply with strict Know-Your-Customer (KYC) anti-fraud legislation and regional privacy protocols.

Coordinated daily remote check-ins and used standardized templates to track attendance and compliance.. Managed inventory logs and asset tracking to prevent operational delays.

Processed telecommunication product orders and customer service requests promptly to maximize end-user retention and satisfaction.. Resolved complex billing errors and account discrepancies by identifying the root causes of invoice disputes.. Audited and posted high-volume payments directly into customer postpaid ledger systems to maintain accurate financial records.. Managed secure cash handling and daily banking drop-offs while accurately balancing digital Airtel Money transactions and accounts.. Prepared daily transaction sheets and material reconciliation logs while balancing strict cash floats within corporate limits.. Reconciled daily inventory movements within the tracking software to ensure system records matched physical stock levels perfectly.. Managed high-priority escalations effectively to resolve customer grievances, protect revenue, and improve retention.. Drove retail sales for network packages and device promotions while educating users on product upgrades and marketing campaigns.