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Antonio Vargas's avatar
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Antonio Vargas

Huehuetenango, Huehuetenango, Guatemala

Customer Service & HR Coordinator with 5+ years in Hospitality & Service

  • Managed HR needs for a 120-employee operation across two locations at Packers Sanitation Services Inc.
  • Successfully handled customer calls with minimal wait times across four brands at ALORICA-GUATEMALA.
  • Administered benefits programs and analyzed compensation data to support HR operations.
Customer Service
Advanced
Provided exceptional service by addressing customer needs and resolving concerns efficiently.
Human Resources Coordination
Intermediate
Oversaw HR operational requirements including staffing, benefits, and labor relations for a large team.
Staff Management & Training
Intermediate
Led new hire training and staff management processes to ensure operational effectiveness.
Bilingual Interpretation
Beginner
Provided Spanish/English interpretation and translation services to facilitate communication.
Communication & Public Speaking
Intermediate
Utilized public speaking skills to engage audiences and support community engagement efforts.

Languages

English
C2 Proficient
See Full Skillset on CazVid
September 2015 - May 2021
Employee Retention Coordinator
Packers Sanitation Services Inc
Oversaw HR needs 120-employee operation across 2 locations., Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs., Advised, coached, and counseled managers and staff to support human resources policies, procedures, programs, and labor relations., Completed human resource operational requirements by scheduling and assigning employees., Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
June 2022 - March 2023
Customer Service Representative
ALORICA-GUATEMALA
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Answered constant flow of customer calls with minimal wait times., Promoted available products and services to customers during service, account management and order calls., Offered advice and assistance to customers, paying attention to special needs or wants., Handled four different brands.
View Complete Work History
🎓
North American Academy
High School Diploma
🎓
Houston Graduate School of Theology (HGST)
LICENTIATE OF THEOLOGY (LTH)
See Education & Certifications

Customer Service Rep

Experience: Oversaw HR needs 120 employee operations across 2 locations. Completed HR operational requirements. Administered benefits programs, analyzed compensation and other competitive data nnCustomer Service Rep: Answered constant flow of customer with minimal wait time. Offered advice and assistance to customers, paying attention to special needs or wants.nnExperience interpreter: Spanish/EnglishnnSkills: Customer Relations, Safety training, Staff Management, New hire training,.n

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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