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Ariana Cecilia Tijerino Cruz

Managua, Managua Department, Nicaragua

Customer Service Representative with 5+ years of client support in global environments

  • Managed high-volume communications across multiple channels for international clients at Inspiro / StubHub & Viagogo.
  • Coordinated customer requests, prioritized urgent matters, and maintained service deliverables within CRM systems.
  • Resolved billing and account issues while consistently adhering to performance metrics under pressure.
Customer Service
Advanced
Provided high-quality support via email, phone, and chat, ensuring customer satisfaction and issue resolution.
Communication Skills
Advanced
Delivered clear and professional communication in English, both written and spoken, across diverse situations.
CRM and Data Management
Intermediate
Organized and documented customer interactions and information using CRM systems to streamline service processes.
Administrative Support
Advanced
Handled calendar scheduling, task prioritization, and confidential information management effectively.

Languages

English
Advanced
Spanish
Advanced
See Full Skillset on CazVid
July 2024 - December 2025
Customer Service Representative
Inspiro / StubHub & Viagogo
Managed high-volume inbox and communication channels (phone, email, chat) for international clients, Coordinated customer requests and prioritized urgent matters efficiently, Documented and organized case information in CRM systems, Resolved billing and account issues while maintaining...
View Complete Work History
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English For Call Centers
Professional English Training
See Education & Certifications
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