Arianna - Restaurant Owner & Manager with 10+ years in Food & Hospitality
Resumen
Experienced owner and operator with a strong background in restaurant management, customer service, and event coordination, proficient in multilingual communication and team leadership.
Logros Clave
- Managed diverse roles including customer service in hospitality, sales, and financial processes across multiple businesses
Habilidades
Applied inventory, cost, and personnel management skills across food service and administrative roles
Delivered high-quality customer experiences in hospitality, retail, and event settings in multiple languages
Handled payment processing, public procurement, and cost management in various small business contexts
Conducted guest check-in/out, sales, and social media management for hospitality establishments
Supported event planning and kitchen operations, including mise en place and dessert preparation
Idiomas
Experiencia
Owner-partner
La Madriguera del Conejo
Inventory control, Cost control, Personnel management, Billing system management, Management of delivery platforms such as Uber Eats, PedidosYa and Rappi, Creation of standard recipes, Cooking based on standard recipes, Salon cleaning, Kitchen cleaning, Customer service, Tax management
Secretary-Treasurer
Parochial Decentralized Autonomus Government of Guangopolo
Management of the payment system of the Central Bank of Ecuador, Management of the public procurement and contracting system (SERCOP), Personnel management, Preparation of payment roles, Payments to both the IESS and the SRI
Bilingual recepcionist
Selina Hotel
Inventory control, Room logistics, Customer service, Sales
Supervisor
Typica café tostaduría
Supervision of personnel control, Inventory management, Management of the IZI billing system, Product rotation control, Management of delivery platforms and costs
Sales and call center advisor
Tacos y Micheladas del D.F.
Virtual customer service through instant messaging services, Management of social networks, Management of the Contífico system, Search and management of suppliers, Management of company costs, Inventory management, Management of home delivery platforms, Personnel management
Multifunctional
Baguette
Customer service, Production and marketing of bakery and pastry products, Preparation of ice cream products, Cash and inventory management, Management of internal logistics, Management of orders to suppliers, Personnel management
Bilingual Recepcionist
“La Basílica” Hotel
Guest Check-in and Check-out process, Customer service in English, Spanish, French and Italian, Cash collection and management, Management of the Zak system, Digital marketing management, Guided tour through the hotel
Events waitress
La Azotea Quiteña
Management of events of more than 200 people, People management, Crisis resolution, Leadership skills
Waitress - Bartender
Matteroni Italian Restaurant
Serving more than 50 people at the same time, Taking orders, Preparing classic, signature and molecular cocktails
Kitchen Assistant
Matteroni Italian Restaurant
Development of daily mise en place, Preparation of desserts, Kitchen cleaning
Customer service
Handicraft Shop “Suma Nayra”
Selling and serving, Cleaning the premises
Educacion
Universidad UTE
Hotel Management Engineer
Universidad de las Américas
Diploma in Digital Marketing