Ariel

Respondedtocustomerinquiriesviaemailinatimelyandprofessionalmanner., Resolvedcustomerconcerns,includingbillingdisputes,ordertracking,andaccount management., MaintainedaccuraterecordsinCRMsystems(Zendesk,Salesforce,HubSpot)., Provideddetailedproduct/serviceinformationandguidedcustomersthrough troubleshootingprocesses., Collaboratedwithinternalteamstoescalatecomplexissuesandimprovecustomer satisfaction.

Assistedcustomersviaemail,chat,andphonewithreservations,claims,andbilling concerns., Developedtrainingmaterialsfornewhires,includingknowledgebasearticlesand email templates., Ensuredhighcustomersatisfactionbyprovidingclearandconciseresponses.

Scheduledlegalconsultationappointmentsandprovidedemailsupporttoclients., Maintainedclientconfidentialitywhilehandlingsensitivedocuments., Educatedclientsaboutlegalprocesses,ensuringtheyhadaclearunderstandingof requirements.