June 2022 - December 2025
Bilingual Sales Representative
BPO Labs SAS
Conducted outbound cold calls to generate new sales opportunities and expand the prospect pipeline., Qualified leads by identifying customer needs, decision-makers, and purchase intent., Scheduled and confirmed sales appointments, ensuring accurate follow-up and handoff., Maintained consistent...
November 2021 - June 2022
Bilingual Compliance HR Representative
Smart Office B.P.O.
Contacted caregivers and nurses to coordinate annual medical compliance requirements., Managed inbound calls and emails, resolving inquiries accurately and professionally., Maintained detailed daily reports and ensured adherence to compliance deadlines.
October 2020 - September 2021
Bilingual Customer Service & Retention Agent
Teleperformance Colombia
Delivered real-time customer support via chat channels., Retained customers attempting to cancel services through effective objection handling., Resolved billing inquiries, explained charges, renewals, and subscription terms.
October 2017 - August 2020
Bilingual Collections Agent
Sutherland Global Services
Managed customer accounts in delinquency by negotiating payment plans and settlements., Processed online and phone payments while ensuring compliance with company policies., Educated customers on loan structures, interest rates, and repayment options., Consistently met collection performance and...
May 2017 - October 2017
Bilingual Customer Service & Sales Agent
Atlantic International B.P.O.
Assisted travelers with ticket purchases and itinerary scheduling., Guided customers through online booking tools to complete purchases independently., Delivered high-quality service while identifying sales opportunities.