Experienced operations and customer service professional with a broad background in hospitality, rental services, and program coordination. Skilled in managing teams, streamlining processes, and delivering excellent client experiences.
Applied in various roles including hotel, rental services, and client relations to meet customer needs.
Handled branch, hotel, and rental operations including staff supervision, process coordination, and logistics.
Involved in sales strategies, follow-up, and customer engagement across multiple roles and industries.
Performed report preparation, financial reporting, contract handling, and budget management.
Ace Rent a Car
Customer service, Report preparation and sales, Auditing, Opening and closing of contracts, Reservations and direct branch management, Financial reporting, Direct communication with the branch owners, Sales strategies, Staff management, Customer management, Coordination of requests and customer service logistics
STT Group Panama
Analysis of service requests, Coordination of assistance, Contracts with suppliers, Management of high-risk situations, Follow up of processes and compliance, Quality and process reporting and management, Networking, Sales and follow-up to clients and affiliates
LGT Yacht Panama
Rental and elaboration of contracts, Budgets, Reports to management, Supervision of works, Dealing with clients and suppliers
AFS Panama Intercultural Programs
Budget management, Interviews, Trainings, Partner response and case resolution, Evaluations and selection, Placements of participants from different countries, File and history management, Creation of communiqués and reports
Bachelor's Degree
English Technician
Professor in Musical Secondary Education
Professor of Philosophy
Bachelor of Science and Letters
Proficient in English and French, used in customer interactions and partner communications.
Tryp by Wyndham Panama Centro Hotel
Inventory control, Supervision of personnel, Handling of complaints and claims, Processing, General sales and production reports
Hard Rock Panama Megapolis Hotel
Personnel management, Assignment of tasks, Administration of the different applications, Complaints and claims taking, Collections and audits
Tucan Country Club and Golf
Inventory and purchases from suppliers, Assignment of tasks to subordinates, Collection of money, Customer service
Hotel Viva Clarion Suites (Guatemala)
Reception of calls, Reservations, Date closings, Quotations, Case follow up, Creation of plans and objectives