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Housekeeping Manager
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Competencies
Demonstrated experience with Attention to Detail.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Communication Skills.
Demonstrated experience with Interpersonal Skills.
Demonstrated experience with Quality Assurance.
Education
Languages
Summary
Professional profile
Experience
Housekeeping Manager
Scheduled staff shifts and vacation time to ensure adequate coverage of housekeeping services.. Developed and implemented housekeeping training programs.. Ensured all cleaning equipment was properly maintained and inspected.. Led and trained a team of [15] housekeeping staff members to consistently exceed cleanliness standards.. Developed and implemented safety policies and procedures.. Monitored and maintained inventory of cleaning supplies, chemicals, and equipment.. Analyzed and reported on housekeeping operations and services.. Coordinated with other departments to ensure smooth operations.
Front Desk Manager
Managed daily front office operations for a 250+ room hotel, ensuring efficient check-in/check-out and exceptional guest service.. Supervised and coached a team of 20+ front desk associates.. Maintained cash handling, billing, and daily financial reconciliations.. Collaborated with Housekeeping and Engineering to improve room readiness.
Assistant Director of Operations Executive Housekeeping
Optimized staff training programs.. Implemented eco-friendly cleaning protocols.. Collaborated with management to redesign workflow processes.. Spearheaded a quality assurance initiative.. Monitor employee performance, attendance, and punctuality.. Encouraged and supported staff to achieve their professional goals.. Managed and oversaw the recruitment, onboarding, and training of new staff.. Provided leadership and direction in a fast-paced environment.
Front Desk Manager
Led daily front desk operations, ensuring seamless guest arrivals, departures, and adherence to brand service standards.. Trained, mentored, and evaluated a team of 15+ front office associates.. Coordinated with Housekeeping to optimize room inventory.
Business Operations Supervisor
Coordinated daily business operations for a portfolio of 200+ clients.. Streamlined operational workflows across multiple departments.. Managed client accounts, vendor communications, and service scheduling.
Office Manager
Prepared and presented reports to senior management.. Answered incoming calls and managed customer inquiries.. Experienced in problem-solving and resolving customer complaints.. Planned and organized office events, including team building activities.. Monitored and enforced compliance with policies and procedures.. Processed invoices and payments.. Used Microsoft Office Suite, QuickBooks, and other related software.. Managed residential real estate transactions.. Coordinated communication between agents, buyers, sellers, lenders, title companies, inspectors, and attorneys.. Reviewed and maintained contracts, addendums, and closing documents using MLS, DocuSign, and CRM platforms.
Business Office Human Resource Manager Assistant
Coordinated resident move-ins and transitions.. Managed daily business office operations, including accounts receivable, billing, resident files, and vendor invoices.
Health Unit Coordinator/Business Office Associate
Coordinated daily administrative operations for a 145 bed patient care unit.. Managed physician orders, patient charts, and electronic health records (EHR).
Human Resource Coordinator
Supported hiring managers by posting job openings, scheduling interviews, conducting background checks, preparing employment contracts, and leading orientation for new staff.