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Augusto Chacón B.

Report Manager with 5 years in data analysis and customer service

  • Managed and processed data to create diverse financial and operational reports including AR, Goal, Revenue, Projection, and Budget Reports.
  • Contributed to workflow improvements by implementing a shared tracking system, reducing response times, and enhancing team coordination.
  • Demonstrated role progression from Customer Service Agent to Report Manager, acquiring skills in data processing, report creation, and team management.
Data Analysis
Advanced
Proficient in data processing and report creation, utilizing analytical skills to support decision-making and operational efficiency.
Management
Intermediate
Experience in organizational skills, team collaboration, and process improvement within customer service and back-office roles.
Customer Service
Advanced
Skilled in handling customer inquiries, resolving issues with empathy, and maintaining customer satisfaction through effective communication.
Technical Skills
Intermediate
Comfortable with troubleshooting, system review, and technical support activities to resolve customer issues efficiently.
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04/2021 - 01/2026
Report Manager
Back Office Convergys
Download and process data to create AR Reports, Process and analyze data to create: Goal Report, Revenue Report, Projection Reports, Budget Report
12/2013 - 02/2016
Back Office
Convergys
Elaborate trimestral bonus report, Keep LOB ́s roaster updated, Elaborate LOB ́s Attendance Report
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Universidad Centro Americana UCA
Bachelor’s Degree
Completed 2010
See Education & Certifications

A team member who contributed to improving customer request handling by identifying delays, suggesting a shared tracking system, and collaborating with teammates to enhance workflow efficiency.

A customer service professional skilled in handling frustrated customers, resolving issues, and providing transparent communication to ensure customer satisfaction.

Experienced in customer service with a focus on empathy and problem-solving, successfully resolving technical issues for customers.

The individual demonstrates skills in customer service, particularly in handling customer issues with empathy and effective communication.

Experienced in customer service with a focus on empathy and effective troubleshooting to resolve technical issues.

report manager

Augusto Chacón is an experienced report manager with a background in customer service and tech support. He possesses strong problem-solving skills, is a team player, and is adaptable.

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