Axel - Customer Service Specialist with 5+ years in finance and insurance

Extensive experience managing customer inquiries, account management, and support in financial and insurance sectors.

Proven ability to communicate clearly and effectively with clients over calls, emails, and messages.

Processed leasing applications using fraud detection and identity verification tools to ensure security and data integrity.

Created detailed call and interaction reports for quality control and process improvement.

Managed calls, emails and messages to address inquiries related to customer’s bank accounts., Provided account statements and processed account openings and closures., Blocked, unblocked, and coordinated the delivery of debit cards to any location in the U.S., Transferred calls to specific departments and created detailed reports after each interaction, including call type, subject, and resolution.

Managed calls, messages, and emails to advise clients interested in renting residential properties in the U.S., Provided guidance to clients, including those with low credit history, on how to be approved for the leasing process., Underwriting – processed leasing application using fraud detection and identity verification systems to ensure data security and validity.