Banele

Demonstrated experience with Customer service and client relations.

Demonstrated experience with Ability to work under pressure.

Demonstrated experience with Sales and product promotion.

Demonstrated experience with Customer engagement.

Demonstrated experience with Excellent written and verbal communication skills.

Created and maintained a filing system for the documents in Excel database, improving accessibility by 89% and ensuring all were properly labelled.. Managed document reproduction including high-volume photocopying and scanning of case files and correspondence.. Coordinated diary schedules and client appointments while accurately tracking court dates, contributing to efficient case management and consistent compliance with all legal deadlines.. Managed front-desk client communication, accurately recorded messages, handled enquiries and maintained a professional client experience, increasing client satisfaction by 25% through effective planning and timely follow up.. Improved the accuracy and efficiency of legal case expense tracking by streamlining manual data-entry processes and reducing errors.. Managed attorney timekeeping and billing processes, accurately capturing billable hours and preparation of client invoices in accordance with establishing billing processes.. Conducted in-depth preliminary research on case matters, including reviewing statutes, regulations, and legal precedents to support attorney and inform case development.

Represented various leading consumer brands professionally during targeted promotional campaigns and customer activations.. Engaged proactively with members of the public, delivering friendly, articulate, and informative customer service.. Maintained high standards of personal presentation, enthusiasm and brand alignment in fast-paced retail environments.. Collaborated effectively with field teams and agency leads to consistently achieve overall campaign objectives.. Strictly adhered to campaign instructions, reporting protocols, and daily operational requirements.