Brando Puello
Customer Service Specialist with diverse experience in client support and data management
- Handled consumer data updates and document uploads at NS outsourcing, ensuring data accuracy.
- Provided comprehensive customer assistance at Acquire BPO, including account access and payment verification.
- Supported consumer payment processes and issue resolution at Concentrix, enhancing customer experience.
Communication
Avanzado
Used effective communication skills to assist customers and resolve inquiries.
Problem-solving
Intermedio
Applied critical thinking to handle customer issues and process improvements.
Technical Writing
Intermedio
Prepared and maintained technical documentation related to customer support processes.
Zendesk
Intermedio
Utilized Zendesk platform to manage customer tickets and support requests.
Languages
English
Spanish
2022 - 2024
credit bureau agent
NS outsourcing
Updated consumer’s personal information., Uploaded documents to consumer’s profile.
2018 - 2022
Costumer Service agent / Roblox Ownership
Acquire BPO
Assisting customers with shipping information, design, and relevant details about the product., Updating customer accounts to ensure they receive the best experience., Assisting customers with account access., Verifying customer accounts and payments, among other tasks.
Universidad Dominicana O&M
Industrial Engineering
Completed 2022
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